As Head of the Support Team, my role is to make sure every client feels heard, supported, and taken care of throughout the recovery process. I lead a team of dedicated agents who communicate with clients daily, answer their questions, and keep them informed at every step of their case.
With years of experience in client service and crisis handling, I understand how stressful and emotional financial loss can be. That’s why I’ve built our support approach around honesty, patience, and clear communication. No automated replies, no empty promises — just real people helping real people.
My job isn’t just to manage tickets — it’s to make sure no one ever feels alone while dealing with something this serious. We stay connected, we listen, and we follow through.