Your recourse after a fraudulent purchase
Falling victim to a purchase scam can be a frustrating and disheartening experience. If you’ve been deceived by a seller, you have options.
What are purchase scams?
Purchase scams are a growing form of online fraud where criminals deceive you into paying for goods or services that you will never receive. They use a combination of deceptive advertising and social engineering to create an illusion of a legitimate transaction.
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The payment method
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Deceptive online advertising
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Unrealistic prices
How to identify purchase scams
Identifying the signs of a purchase scam
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How to protect yourself
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Platforms used for purchase scams
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Refund Agency can help
Why choose Refund Agency?
Your recovery is our priority. We provide every client with a personalized action plan and dedicated support from our specialists, available to you around the clock.
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Individual recovery strategies
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24/7 support for fraud victims
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FCA-regulated service
Meet the Team
Recovering over $33,000,000 for clients like you
Daniel Sullivan
Founder & CEO
Daniel Sullivan is the founder and CEO of Refund Agency, a leading organization dedicated to helping victims of fraud recover their assets. Born in Canada, Daniel has built a distinguished career spanning over three decades in financial investigation and risk management. Witnessing the devastating impact of sophisticated online scams, Daniel was driven to create a […]
Natalie Rossi
Chief Operating Officer
I bring over 15 years of experience in financial operations, blockchain systems, and digital asset recovery — and I proudly serve as Chief Operating Officer at the heart of our mission to restore what’s been lost. My role is all about building clarity and structure into the recovery journey. From designing scalable workflows to leading […]
Elena Hartman
Chief Financial Officer
I’ve spent the past 23 years building and refining systems that keep financial operations clean, compliant, and resilient — across both traditional institutions and the rapidly evolving world of digital assets. Today, as Chief Financial Compliance Officer, I oversee the structure and safeguards that protect our clients, our company, and the integrity of every recovery […]
Caleb Reed
Head of Digital Asset Recovery
My journey into this field began over a decade ago, when I started working in financial investigations and risk analysis. As crypto emerged, I was quick to see the potential—but also the vulnerabilities. I began specialising in blockchain forensics, smart contract tracing, and fraud pattern analysis long before most people knew what a private key […]
Jonathan Mitchell
Head of Support Team
As Head of the Support Team, my role is to make sure every client feels heard, supported, and taken care of throughout the recovery process. I lead a team of dedicated agents who communicate with clients daily, answer their questions, and keep them informed at every step of their case. With years of experience in […]
Adrienne Martin
Head of Compliance
My job goal to make sure everything we do as a company is legally sound, ethically responsible, and fully aligned with financial regulations. I oversee how we manage sensitive data, handle recovery cases, and follow anti-fraud and anti-money laundering (AML) protocols — especially when dealing with blockchain transactions. With a strong background in financial law […]
Robert Fisher
Senior Investigator
I focus on tracking down lost or stolen digital assets and uncovering the full story behind each case. Using blockchain tools, transaction analysis, and pattern detection, I work to trace where the funds went — and help build a clear path toward recovery. With years of experience in fraud investigation and crypto forensics, I’ve seen […]
Eric Levine
Senior Recovery Manager
I’ve been in the financial recovery field for over 14 years, with a strong background in digital asset tracking and blockchain compliance. Before joining this company, I worked with legal consultants focusing on fraud analytics in the crypto sector. Here, I specialize in handling high-profile recovery cases involving complex smart contracts. To date, I’ve successfully […]
Alana Phillips
Recovery Support Associate
I work in the crypto recovery department, helping people track and recover funds lost through scams or unauthorized transactions. My job is to follow the movement of digital assets, investigate where the money went, and support each case from the first report to the final steps of recovery. To me, this isn’t just about numbers […]
Marketa Novotna
Recovery Assistant
My name is Marketa Novotna, and I am a Recovery Assistant with the team. As the primary point of contact for our clients, my most important role is to be your guide and advocate from our very first conversation. Originally from the Czech Republic, I bring a dedicated and meticulous approach to every case, ensuring […]
Ethan Moreau
Recovery Assistant
My name is Ethan Moreau, and as a Recovery Assistant at Refund Agency, I serve as your dedicated point of contact throughout the recovery process. Originally from Bordeaux, France, I believe that everyone who has been wronged deserves a staunch advocate to fight for them. My role is to be that advocate for you, guiding […]
Author: Khairul A. (Malaysia)
07/03/2024
Got frustrated with how long it took to get replies. There were days I didn’t hear anything back, and that made me doubt if my case was really being worked on. In the end, they did recover some of my funds, but the lack of consistent updates affected my review.
Author: Brain J. (Canada)
19/01/2023
There were moments when I didn’t fully understand what was happening with the blockchain steps. I had to ask a few times before it clicked. But to be fair, they always replied and eventually helped me get back over half of what I lost.
Author: Monica L. (Australia)
23/09/2022
Glad I didn’t give up. After being scammed several time, I trusted and stayed very grateful for a result even if it wasn’t the full amount. Special thanks crypto recovery division.
Author: Amira Y. (Singapore)
21/06/2023
Mixed feelings at first because I’d already been scammed once, so trust was hard. But in the end, they proved themselves. Got a partial recovery but more than happy with the result. Thanks to Eric.
Author: Nathan B. (Canada)
25/06/2024
They helped me get back funds from a fake trading site. The case manager was kind and stayed in touch. It took around 2 weeks.
Author: Natalie D. (Canada)
22/04/2025
After trying everything, I was exhausted and ready to stop pursuing my lost funds. They provided a new way forward with a structured approach that shows they really know their business. It’s not a fast solution, but it is effective. My special thanks go to Mr. Levine for his excellent support.
Author: Sofia B. (Sweden)
06/09/2024
Very good service with strong technical understanding. They recovered a large part of my crypto after I was scammed last year. About 85% and I am the happiest person in the world now. Thank you sooo much!!
Author: Jonas E. (Sweden)
04/03/2025
Even though I was hesitant at first and the timeline was slightly extended, I’m happy to report that I recovered most of my funds. Throughout the process, Eric was very supportive and always available to address my concerns. For anyone in a similar situation, I would recommend their service. Thank you.
Author: Ethan C. (Canada)
18/10/2022
I worked with a few other services before, but this company actually got results. The process was structured and based on real blockchain verification. I was surprised how much they uncovered from my original transaction history. Took a few extra days due to a blockchain review, but it was worth the wait😊
Author: Rachel T. (Singapore)
13/11/2024
Communication could’ve been a bit faster at certain points, especially during the compliance stage, but overall I’m satisfied with the outcome. They helped me trace and recover funds I had written off months ago. The agent was patient and gave me realistic expectations. Just be ready for a bit of a wait!
Author: Aiden C. (Singapore)
09/02/2023
I was honestly nervous at first because it was taking longer than I thought it would, and a few quiet days without updates made me worry. But, they came through in the end and helped me get back a good chunk of what I lost. The timing could have been better, but this service is definitely real and it works! God bless you.
Website purchase scams: FAQs
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Can purchase scams happen through websites?
Yes, fraudulent websites are a very common source of purchase scams. Scammers set up fake online stores advertising products at deep discounts to lure customers. People often take a risk on an unfamiliar website due to the potential savings, especially when the site looks professional and is promoted through paid social media ads on platforms like Facebook and Instagram.
If you are considering a purchase from an unfamiliar website, conduct these checks to determine its legitimacy and avoid a scam:
Reviews – Search for the website on independent review platforms. A lack of reviews, or reviews that seem fake, is a major red flag.
Spelling errors – Websites created in a rush often contain spelling mistakes or have unusual errors in the website URL itself.
Payment methods – If the website lacks secure payment options (like credit card gateways) or asks you to pay via bank transfer after contacting them by email, it is very likely a scam.
Contact details – A legitimate business will have a physical address and phone number. If only a contact form is available, be cautious.
Secure website – Look for a lock symbol next to the URL, which indicates the site is encrypted. However, as scammers can also obtain these certificates, this alone does not guarantee a website is legitimate.
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What are the first steps after a purchase scam?
If you believe you are the victim of a purchase scam, the first thing you must do is contact your bank immediately. They may be able to stop the payment if you act quickly, so it is always worth calling. If you paid with a debit or credit card, ask about their chargeback or fraud protection schemes. After contacting your bank, report the seller to the platform where the item was listed, such as Facebook Marketplace or eBay, to help prevent others from being scammed. Lastly, if you are unable to recover the money through your bank, contact us at Refund Agency. Our experts may be able to help you recover your lost funds.
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Will my bank refund me for a purchase scam?
It is unlikely that your bank will be held directly responsible if you are a victim of a purchase scam. These scams typically involve you being persuaded to voluntarily send money, which is different from unauthorized fraud where a bank’s security may have been breached. However, you should always contact your bank immediately. If notified soon enough, they may be able to prevent the payment from going through. Failing this, they can provide guidance on what to do next and inform you of any protections, such as chargeback schemes, that may apply to your situation.