Recovery funds from regulated broker
Even when dealing with regulated brokers, fraudulent activities and misconduct can occur. These complex cases require a specialised approach that goes beyond standard complaints.
Reclaiming What's Rightfully Yours
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Recovery from broker scams
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Hidden risks of regulated broker
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Specialized recovery strategy
What to do if you've lost money through a regulated broker
Contact us for immediate assistance
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Holding brokers accountable
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Determining fault with expert legal guidance
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How to vet a broker before investing
Before committing funds to any broker, even a regulated one, it is crucial to protect yourself by conducting thorough preliminary research.
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Research broker reviews
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Scrutinize the fine print
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Test with a small investment
Meet the Team
Recovering over $33,000,000 for clients like you
Daniel Sullivan
Founder & CEO
Daniel Sullivan is the founder and CEO of Refund Agency, a leading organization dedicated to helping victims of fraud recover their assets. Born in Canada, Daniel has built a distinguished career spanning over three decades in financial investigation and risk management. Witnessing the devastating impact of sophisticated online scams, Daniel was driven to create a […]
Natalie Rossi
Chief Operating Officer
I bring over 15 years of experience in financial operations, blockchain systems, and digital asset recovery — and I proudly serve as Chief Operating Officer at the heart of our mission to restore what’s been lost. My role is all about building clarity and structure into the recovery journey. From designing scalable workflows to leading […]
Elena Hartman
Chief Financial Officer
I’ve spent the past 23 years building and refining systems that keep financial operations clean, compliant, and resilient — across both traditional institutions and the rapidly evolving world of digital assets. Today, as Chief Financial Compliance Officer, I oversee the structure and safeguards that protect our clients, our company, and the integrity of every recovery […]
Caleb Reed
Head of Digital Asset Recovery
My journey into this field began over a decade ago, when I started working in financial investigations and risk analysis. As crypto emerged, I was quick to see the potential—but also the vulnerabilities. I began specialising in blockchain forensics, smart contract tracing, and fraud pattern analysis long before most people knew what a private key […]
Jonathan Mitchell
Head of Support Team
As Head of the Support Team, my role is to make sure every client feels heard, supported, and taken care of throughout the recovery process. I lead a team of dedicated agents who communicate with clients daily, answer their questions, and keep them informed at every step of their case. With years of experience in […]
Adrienne Martin
Head of Compliance
My job goal to make sure everything we do as a company is legally sound, ethically responsible, and fully aligned with financial regulations. I oversee how we manage sensitive data, handle recovery cases, and follow anti-fraud and anti-money laundering (AML) protocols — especially when dealing with blockchain transactions. With a strong background in financial law […]
Robert Fisher
Senior Investigator
I focus on tracking down lost or stolen digital assets and uncovering the full story behind each case. Using blockchain tools, transaction analysis, and pattern detection, I work to trace where the funds went — and help build a clear path toward recovery. With years of experience in fraud investigation and crypto forensics, I’ve seen […]
Eric Levine
Senior Recovery Manager
I’ve been in the financial recovery field for over 14 years, with a strong background in digital asset tracking and blockchain compliance. Before joining this company, I worked with legal consultants focusing on fraud analytics in the crypto sector. Here, I specialize in handling high-profile recovery cases involving complex smart contracts. To date, I’ve successfully […]
Alana Phillips
Recovery Support Associate
I work in the crypto recovery department, helping people track and recover funds lost through scams or unauthorized transactions. My job is to follow the movement of digital assets, investigate where the money went, and support each case from the first report to the final steps of recovery. To me, this isn’t just about numbers […]
Marketa Novotna
Recovery Assistant
My name is Marketa Novotna, and I am a Recovery Assistant with the team. As the primary point of contact for our clients, my most important role is to be your guide and advocate from our very first conversation. Originally from the Czech Republic, I bring a dedicated and meticulous approach to every case, ensuring […]
Ethan Moreau
Recovery Assistant
My name is Ethan Moreau, and as a Recovery Assistant at Refund Agency, I serve as your dedicated point of contact throughout the recovery process. Originally from Bordeaux, France, I believe that everyone who has been wronged deserves a staunch advocate to fight for them. My role is to be that advocate for you, guiding […]
Author: Khairul A. (Malaysia)
07/03/2024
Got frustrated with how long it took to get replies. There were days I didn’t hear anything back, and that made me doubt if my case was really being worked on. In the end, they did recover some of my funds, but the lack of consistent updates affected my review.
Author: Brain J. (Canada)
19/01/2023
There were moments when I didn’t fully understand what was happening with the blockchain steps. I had to ask a few times before it clicked. But to be fair, they always replied and eventually helped me get back over half of what I lost.
Author: Monica L. (Australia)
23/09/2022
Glad I didn’t give up. After being scammed several time, I trusted and stayed very grateful for a result even if it wasn’t the full amount. Special thanks crypto recovery division.
Author: Amira Y. (Singapore)
21/06/2023
Mixed feelings at first because I’d already been scammed once, so trust was hard. But in the end, they proved themselves. Got a partial recovery but more than happy with the result. Thanks to Eric.
Author: Nathan B. (Canada)
25/06/2024
They helped me get back funds from a fake trading site. The case manager was kind and stayed in touch. It took around 2 weeks.
Author: Natalie D. (Canada)
22/04/2025
After trying everything, I was exhausted and ready to stop pursuing my lost funds. They provided a new way forward with a structured approach that shows they really know their business. It’s not a fast solution, but it is effective. My special thanks go to Mr. Levine for his excellent support.
Author: Sofia B. (Sweden)
06/09/2024
Very good service with strong technical understanding. They recovered a large part of my crypto after I was scammed last year. About 85% and I am the happiest person in the world now. Thank you sooo much!!
Author: Jonas E. (Sweden)
04/03/2025
Even though I was hesitant at first and the timeline was slightly extended, I’m happy to report that I recovered most of my funds. Throughout the process, Eric was very supportive and always available to address my concerns. For anyone in a similar situation, I would recommend their service. Thank you.
Author: Ethan C. (Canada)
18/10/2022
I worked with a few other services before, but this company actually got results. The process was structured and based on real blockchain verification. I was surprised how much they uncovered from my original transaction history. Took a few extra days due to a blockchain review, but it was worth the wait😊
Author: Rachel T. (Singapore)
13/11/2024
Communication could’ve been a bit faster at certain points, especially during the compliance stage, but overall I’m satisfied with the outcome. They helped me trace and recover funds I had written off months ago. The agent was patient and gave me realistic expectations. Just be ready for a bit of a wait!
Author: Aiden C. (Singapore)
09/02/2023
I was honestly nervous at first because it was taking longer than I thought it would, and a few quiet days without updates made me worry. But, they came through in the end and helped me get back a good chunk of what I lost. The timing could have been better, but this service is definitely real and it works! God bless you.
Broker Scams & Recovery: FAQ
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I think my broker has lost my money – what do I do?
If you are working with a regulated broker and suspect they have misused or lost your funds, there are specific steps you can take. While options can be limited, your first action should be to review any and all documentation from your dealings with the broker. This can help highlight whether the regulated broker has acted improperly. Alternatively, for a professional assessment, you can contact us for a free consultation.
Our experts will review your documentation to give you a clear idea of what may have occurred. If we determine the broker is at fault and you wish to proceed, our team will then contact them on your behalf to begin the recovery process.
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How do regulated brokers lose money?
Even approved and regulated brokers can lose client funds, often in two primary ways:
- Unauthorized Trading: An unreputable broker might act on a client’s behalf but, instead of following instructions, will make their own investment decisions, hoping to generate and keep extra returns. This speculative trading often backfires, leading to significant client losses.
- Inexperience and Emotional Trading: New brokers, in particular, may trade based on instinct rather than tested strategies, especially when their emotions are running high in volatile markets. When a trader’s judgment is impacted, it can lead to devastating financial outcomes for their clients.
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What is a broker scam?
A broker scam typically involves unauthorized forex traders or firms posing as legitimate, regulated brokers. They lure traders with promises of high returns and guaranteed profits. The process often involves:
- Initial Success: The scammer makes trades on the investor’s behalf through a managed account, initially showing small profits to build trust.
- Further Investment: Encouraged by these «profits,» the investor is persuaded to deposit more money.
- The Exit: At this stage, or shortly after, the returns cease, and the «broker» stops all contact, disappearing with the funds. Key warning signs include unsolicited contact and promises of easy profits that sound too good to be true.
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What is a regulated broker?
If you believe you have lost money through a broker, it’s vital to first establish if they were regulated. «Regulated» means the broker is responsible to a governing body; in the UK, this is typically the FCA (Financial Conduct Authority). From the millions our team at Refund Agency has recovered, we have found that many brokers servicing our clients were regulated by CYSEC, the regulatory body in Cyprus.
Although these clients lost money, the good news is that regulated companies can be held responsible for wrongdoing and misconduct. With our legal team’s knowledge and experience, we can apply pressure to ensure they comply with complaints procedures correctly.
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What’s the difference between an unregulated and a regulated broker?
The primary difference lies in accountability.
Regulated brokers must adhere to strict standards set by a regulatory body and must be registered to operate. This provides a framework for holding them responsible for misconduct. Unregulated brokers, by contrast, are not required to comply with these standards.
While many of our clients lose money through regulated brokers making poor investment decisions, their regulated status gives us the legal leverage to pursue recovery. Recovering funds lost through an unregulated broker is significantly more challenging due to this lack of oversight.
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Why Choose Refund Agency?
Over the last 19 months, our agents at Refund Agency have recovered nearly $5 million for clients from broker-related cases, leveraging our deep legal expertise. While an individual can attempt recovery themselves, you often only get one shot; without the right legal arguments, a broker can easily deny compensation.
At Refund Agency, we don’t just sue and hope for the best. We are tactical. We know precisely how to prepare and build the strongest possible argument for our clients. If you believe you have lost money to a regulated broker or a broker scam, please get in touch.